What is Berm?
Berm is a mountain biking app for bike park and downhill riding. It helps you record rides, review laps and ride stats, and keep track of time on the mountain.
Berm Support
Find quick answers about the app, then email us if you need help with your account, ride recording, billing, or bike park data.
Contact Support
Use the form below to email Berm support. Add enough detail for us to understand the issue and follow up.
FAQ
Do I need an account to use Berm?
Some features can work locally, but an account is required for syncing, crew features, profile data, and restoring your riding history across devices.
Why does Berm ask for location and motion permissions?
Location and motion access let Berm record your route, speed, elevation changes, lift laps, descents, and ride metrics. You can manage these permissions any time in iOS Settings.
Does Berm work with Apple Health or Strava?
Berm can support optional integrations such as Apple Health and Strava when you connect them. Those integrations only use the permissions you approve.
Can I delete my account or data?
Yes. Contact support to request account or data deletion. Include the email tied to your Berm account so we can locate it.
A bike park or trail looks wrong. What should I do?
Send us the park name, trail or lift name, and what looks incorrect. Screenshots, GPS traces, or official park links help us verify and improve the map data.
How do I report a ride recording issue?
Tell us your device model, iOS version, approximate ride time, park name, and what went wrong. If the issue is repeatable, include the steps that trigger it.